General Questions FAQ

How do I recognize a trustworthy online casino?

There are number of ways to identify a trustworthy casino. These include

  • Holding a license from a recognised and respected gambling regulator
  • Having responsive and professional support services
  • Having a good reputation among players
  • Using quality software

These are the main identifiers of a good casino. For more information, check out our guides for a secure casino and reliable casino.

What is the minimum age for playing in an online casino?

The minimum age to play at an online casino is 18 years old. However, if your country’s laws stipulate a lower minimum age, you must adhere to those laws.

How can I register at an online casino?

Registering at an online casino is usually a very simple affair, something you can do in under five minutes. For the majority of casinos, all you need to create a casino account is a valid email address and your personal details.

Later on, such as when requesting a withdrawal of funds, you will be asked to show some proof of identity.

What documents are necessary when signing up in an online casino?

You will not need any documents to create a casino account. However, when it comes to requesting a withdrawal of your funds or any other sensitive functions, casinos are legally bound to follow KYC procedures.

KYC stands for ‘Know Your Customer’ and ensures that casinos do their utmost to prevent their services being used for illegal activities. You will be asked to provide proof that you are who you say you are and that the money you are using is indeed yours. Utility bills, a driving license or other similar documents will be requested. All you need to do is scan the relevant paperwork and send it to player support.

What kind of casino games can I find in an online casino?

Casinos are constantly growing their games libraries and new types of games are being released all the time. Some frequently appearing casino games are slots, jackpots, table games (such as craps, roulette, baccarat, and blackjack), as well as live casino games, which includes the live streamed participation of a real live casino dealer.

You can also find games such as bingo, scratch cards and arcade games at online casinos.

Who do I contact when I have a question in an online casino?

Online casinos know that keeping players happy is the key to a good business-customer relationship and they strive to offer resolutions to problems as quickly and conveniently as possible.

Most, if not all, casinos offers player support. This can be through one or more channels, including live chat, telephone, and email. Some casino help channels will have opening hours while others will be available 24 hours a day, 7 days a week.

I lost my password to my online casino account. What can I do?

Many casinos will offer you the option of resetting your password, much like other online services, through a dedicated link. This is normally found near or beneath the login field. Simply click the link to be guided through changing your password. When signing up with a casino, it is important to make sure the email you provide is accurate and available to you – this is crucial when it comes to resetting your password.

Can I play in an online casino with my mobile phone?

Yes! Many casinos offer mobile-friendly or mobile-optimised services. This means that you can access the casino through your smartphone or tablet and it will look and perform as well as it would on your desktop.

Some casinos also offer mobile apps, which are downloadable programs that can be stored on your phone or tablet.

Can online casinos reveal personal data?

Only in very specific circumstances. Casinos take player security very seriously and will not reveal any data on players. The only valid reason a casino can and will reveal player data is if a player is carrying out illegal activity through the online site. In this case, the relevant authorities will be informed.

Where can I check which countries are eligible to play online casino?

Yes. This information is usually found in the casino’s terms and conditions. If you are not sure whether players from your country are allowed, you can always get in touch with the casino’s customer service in order to clarify.

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