There are a number of ways to determine whether a particular casino is a reliable place to play and that’s what we are going to explore today. But more on that later, first let’s talk about how we review online casinos. At GamblingMetropolis we’re relentless in our pursuit of providing the most comprehensive, to-the-point, and unbiased legal online casino reviews. We allocate countless hours reviewing online casino’s reputation and perform various quality check. Our ultimate goal is to make your decisions as easy, safe and secure as possible.
We check the licence, look at the game library and actually play the games, stay informed and read actual players reviews and complaints, we review the casino’s customer support and payouts to winners. The below are the 10 casinos with the highest score for safety, security and reliability this year.
Top Safe And Secure Online Casinos
The great thing about the growing online casino industry is that there is so much choice available to players. Casinos big and small, ornate and simple, vie for attention and try to outdo one another. With all these options, it can be difficult to determine which casino sites are legitimate and safe. And you are much more likely to have a great experience when you are not worried about the integrity and security of the site or sites you choose to play at. Let’s dive into the details of what to look for before playing at an online casino.
Check the casino license
One of the most important indicators of quality for an online casino is its license. As a general rule, Europe-based licensing authorities command more respect from industry players and governments alike. There are a number of non-EU licensing bodies, of varying standing.
To be sure you are getting the best, look out for the UKGC or MGA logos. The UK Gambling Commission and the Malta Gaming Authority, respectively, are two highly regarded regulating authorities within the online gambling industry and subject their licensees to strict checks, both before and after their licenses are issued. The license/s a casino holds also determines where it can offer its services to you as a player in your country. Bringing us to the next point…
Check if you are eligible
This is an important check because some casinos will hold back your winnings if you are not eligible to play. Even though the world wide web is available around the globe, online gambling sites must adhere to certain casino rules about who they allow to use their services. Casino restrictions are determined by the national laws of different jurisdictions as well as which license/s the casino holds. The United States, for example, has banned online casino play but several states are undergoing discussions to open that part of the world to the online gambling industry. It’s a good idea to stay up to date with the national legislation where you are.
The list of restricted countries will usually appear in the casino’s terms and conditions section. This is also the place where you will be reminded that you must be of age to gamble in your home country in order to be allowed to play at the online casino.
If you are in doubt (or if the casino bonus terms and conditions are not clear), you should contact player support.
Quality customer support
It is only natural to hope that you never need to get in touch with a casino’s player support. That all your withdrawals are smooth and quick, that all your questions are answered in the FAQ.
Sadly, life can sometimes throw you a curveball and when that happens while you’re gambling, it’s the casino’s customer support team you will need to get in touch with to solve things. Offering a reliable and easy to reach customer support structure ensures that when problems arise, casinos are able to resolve the issue without delay and hassle.
So, how do you know if a casino offers good support? First, take a look at the support channels available and when the operating hours are. A casino that offers three different channels, which are available 24/7 will be much more trustworthy that a casino that offers one channel and for a limited number of hours.
You can find out more about the quality of a casino’s by doing a little research. Ask a few simple questions via email or live chat and wait to see how long a response takes and whether your query is answered satisfactorily and in a short amount of time. You want the support agent to be professional and courteous, while doing their best to answer your questions fully.
Again, this isn’t a 100% failsafe way to weed out the secure casinos from the others. Even a top-notch site, with normally excellent customer service, can let players down once in a while – it’s good to remember that the agents handling player questions and complaints are human beings after all. However, having consistently terrible customer service will raise a red flag for players and can reflect badly on the reputation and security of the casino’s online gambling experience.
Look at the games library
It’s a good idea to have a look at a casino’s game offering and not just to see whether they have your favourite titles. A site’s games library will tell you which game providers they are working with and you can make some assumptions based on that knowledge.
Game providers make their living licensing their products to casinos, who then host the games on their site. To a game provider, an unlicensed, poorly run or poorly secured casino is a liability. From a game provider’s perspective, having your name associated with a sketchy casino will only hurt your relationship with players and, eventually, your bottom line.
Have a browse through the games on offer. If it’s trusted, well known providers as far as the eye can see, that’s one point in the casino’s favour. This is by no means a failsafe method but it does give you an indication of a casino’s quality.
Stay informed and ready player reviews
There are millions of casino players worldwide and many of those form part of online networks and forums where they talk about their experiences within the world of online casinos. The best way to avoid trouble is to know about it. This is true whether you’re buying a new toaster or spending your hard-earned cash at an online casino. Luckily, the internet is here to help, on both counts. Several sites exist where players can give their testimonies and opinions of casinos they have played at, the good and the bad. It’s a great way to get a first-hand account of what to expect from a particular site, without risking any of your own cash.
It is not unusual for even a reliable and secure online casino to have a small number of bad reviews – even the best businesses sometimes drop the ball when it comes to customer satisfaction – but casinos with one bad review after the other should be given a wide berth or at the very least, treated with a degree of suspicion.
Another way to get an overview of the top 10 online casinos, is to read reviews. We have a growing collection of casino reviews available and aim to cover the most important aspects of casinos, such as how many games they host, what their support structure is like and what the general user experience is like. We take our job very seriously and will only feature quality casinos we think are worth your time and attention.
So now you’re ready to discover your new favourite casino! Check out our growing list of reviews as well as our frequently updated news section that features the hottest promotions out there. Happy playing!